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Privacy Notice

Index

  1. Introduction
  2. What information does Caidr collect about me?
  3. How does Caidr use your personal information?
    1. What promotional updates and marketing communications might we send you?
    2. Does Caidr use cookies & similar technologies?
    3. What device permissions does Caidr use?
    4. What is aggregated data, and how does Caidr use it?
    5. What are Caidr legal grounds for using your data?
  4. Who does Caidr share your information with?
  5. What happens if Caidr links to an external site?
  6. Where does Caidr store your personal information?
  7. How long does Caidr keep your information?
  8. Payment processing
  9. How does Caidr protect your information?
  10. What is Caidr's approach to child safety?
  11. Intellectual Property Rights
  12. What rights do you have?
  13. When did Clinova last update this Notice?
  14. How can I contact Clinova?

1. Introduction

We are Clinova Limited (or simply “Clinova”). Clinova is a UK based, global digital healthcare company providing health and wellness solutions. Caidr is our flagship digital product. Throughout this Notice "we", "us", "our" or "Caidr" means Clinova Limited (including our Caidr app). Clinova is registered with the Medicines and Healthcare products Regulatory Agency ("MHRA") as a manufacturer of a Class 1 Medical Device (for our app, as patient health self-management software).

"You" and "your" mean you, the person reading this Privacy Notice. We know that you are trusting us with certain pieces of information about you. In what follows, we have taken care to explain how we use this information. Clinova is committed to making the world a healthier place while making sure our actions are not only legal, but ethical, moral, and just. When it comes to your data, we strive to go above and beyond to protect your privacy. You can read more about our core values in the Clinova credo, which is also on our website.

Our Credo

Our aim is to help make the world a healthier place, but we also care how we do this. From the beginning of our story, we have been guided by the belief of doing the right thing, making sure our actions are legal, ethical, moral and just. We will ensure all contact between people is based on trust and absolute integrity and this will be of benefit to all parties. We expect and require all associations and external partners to be organised by a similar ethos.

We are committed to producing innovative, high quality, efficacious and safe healthcare solutions. We have a duty to protect customers, patients, children, parents, pharmacists, doctors, nurses and anybody else that is involved in recommending or using our products. We will ensure that our products have passed the appropriate standards related to research, regulations, licensing, legal requirements, manufacturing, scientific testing, packaging and marketing. We will never stop innovating, creating, developing and researching. We aim to provide real and lasting satisfaction.

We will need knowledge, imagination, skill, diversity and teamwork to succeed. We will seek to recruit and partner with the best. Remuneration will be fair. Loyalty and performance will be rewarded. We must recognise our people’s merits and provide them with adequate opportunities to advance their knowledge, roles and positions. The work environment will safe, clean and attractive. We accept that our people’s religious beliefs, family responsibilities and personal wellbeing are more important than Clinova, and we will at all times help our partners fulfil and prioritise their private duties. We will ensure that competent and fair leaders run our places of work.

We are a UK-based international company and we will strive to respect local traditions, customs and sensitivities as long as our actions fall within the realms of English Law and good UK corporate governance. We must always pay appropriate and fair tax and our principal tax base will always remain Her Majesty’s Revenue and Customs. We have a duty to respect the communities and environment in which we live and work

Healthcare is for the patient, not for the profit, but to enable us to continue our journey we must make a reasonable financial reward. New solutions must be discovered, research must be continued, and tomorrow’s products created. Our products will be priced fairly and competitively. We will make mistakes and we will ensure our financial position can protect us in the bad days. We will aim to develop products that provide innovative, novel, practical and cost-effective solutions. We will offer solutions to people’s needs rather than selling products; this is and always has been our only priority.

We believe that when we look back, the big things will be the small things and the small things will be the big things. Our industriousness will be the basis of our achievements. We will try our best to make sure that the values of our business remain a priority for everyone, every day, at every level of our organisation. We promise to continue to help make the world a healthier place.


2. What information does Caidr collect about me?

We collect information from you, from other organisations and automatically via our Platform if you:

  • use our Symptom Check feature
  • use our Me section
  • have an Allergy & Health Test, or a Food Intolerance Test
  • use our Travel Health feature
  • use our Sexual Health feature
  • use our Mental Health feature
  • use our Fit Note feature
  • use our Caidr Plus feature
  • use our period/ovulation tracker
  • use the Platform to upload or submit any information
  • use our app in conjunction with our Caidr Now machines
  • use our Shop
  • request any information
  • interact with us on social media
  • enter into any competition/promotion we may sponsor
  • report a problem to or submit queries, concerns or comments regarding the Platform or its content; or
  • respond to, or participate in, surveys that we may, from time to time, run on the Platform for research purposes.

We explain what categories of information we collect (and how) in this section, and what we do with each of the categories in the next section.

You provide us with the following categories of information about you

We need some of this information to hold up our end of the bargain – like your basic Contact information and Log-in details.

Some information is optional – like information about your Health. What you choose to provide us with will affect how many of Caidr’s features you can use and how well our Platform works for you.

  • Log-in: the phone number or email address, and password for your Caidr account
  • Contact: basic contact information, such as your name, title/role, email address & home address, billing information (such as your registered billing address) and shipping details
  • Identity: additional information you provide, including your gender, assigned sex at birth, date of birth, and photos of you (for example, to use our dermatology feature), as well as certain pieces of accompanying meta-data (information attached-to and/or regarding items of data, e.g. the location of where you took a photo or the date and time you updated your billing address)
  • Health: including
    • anything you tell us about your symptoms
    • any assessment(s) information generated when you complete a Symptom Check journey
    • any information you give us relating to your medical history, including information about
      • your lifestyle, specifically
        • information you tell us about your exercise habits
        • information you tell us about your smoking and/or drinking habits
      • any medications you currently take
      • any pre-existing or long-term health conditions you have
      • any allergies or intolerances you have (including hay fever)
      • whether you are pregnant or breastfeeding
      • vaccinations you have had or plan to have
      • your sexual health
      • whether you are pregnant or breastfeeding
      • vaccinations you have had or plan to have
      • your sexual health
  • Communications: records of any correspondence and communications if you contact us, including information regarding any questions, comments, or concerns you have with our Platform. This covers information we learn about if you speak with us via:
  • Marketing: you may also provide us with your personal direct marketing and notification preferences (e.g. if you would like to receive promotional emails or texts from us)
  • Financial information: our payment processing partners may get some financial and credit card information from you if you purchase something via our Platform, but we won't see this information

You must keep your profile information up to date – please tell us promptly about any changes (e.g. you alter your address)

We automatically collect the following categories of data from you each time you use our Platform, including

  • Technical information, like your device ID (which we generate for you when you join and is unique to your device) and IP address (which you already have and may be uniquely associated with your device)
  • Information about your visit, such as information about your interactions with our Platform, including how long you spend on our Platform, where and when you use our Platform, details of your journey through our Symptom Check feature, and what assessments and recommendations are generated

Pending your explicit approval, we will automatically collect the following categories of data from you each time you use our Platform

  • Location data, based on your IP address, geo-spatial coordinates, or a unique code associated with your device
  • Technical information may include:
    • phone number
    • Internet Protocol (IP) address
    • login information
    • browser type and version
    • browser plug-in types and versions
    • device IDs
    • Google ID/email address
    • time zone setting
    • operating system and platform
    • hardware version
    • device settings (e.g. language and time zone)
    • file & software names and types (associated with your device and/or the Platform)
    • battery & signal strength
    • information relating to your mobile operator or Internet Service Provider (ISP)
  • Information about your visit may include
    • full Uniform Resource Locators (URLs)
    • clickstream to, via, and from our Platform (including date and time) (e.g. how you found our Site)
    • page response times & download errors
    • page interaction data (including data relating to scrolling, clicks, length and frequency of visits, type of content engaged with, and mouse-overs)
    • methods used to browse away from the page
    • tracking pixel data about how you engage with emails (when an email is opened, how long it is open for, and when it is deleted).
  • Location data will include specific geographic locations (such as through GPS, Bluetooth, or WiFi signals) which we use (if you ask or permit us to), so that we can deliver content, advertising or other Platform features that are dependent on knowing where you are, like showing you where your closest chemists/pharmacies, doctors or travel clinics are, or providing local pollen alerts.

    Location data may be collected in combination with device ID so that we can recognise your mobile browser or device when you return to the Platform.

    Delivery of your location to the Platform will involve us checking any of the following:

    • your coordinates (latitude, longitude, and altitude), speed, and bearing, each of which may include complementary pieces of meta-data (e.g. the time your location is logged, the accuracy of a given location reading, and the name of the service providing your location-data);
    • the country you are in when you use our Platform (which is done by referencing your current IP address against public sources); and/or
    • your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or else some other similar device identifier.

Remember, you are always free to opt-in or opt-out of location sharing.


3. How does Caidr use your personal information?

This section explains the different purposes we use your personal information for, the types of personal information we use for each purpose, and the legal reason(s) (or the "legal basis") for each purpose.

We may process your personal information for multiple purposes and legal bases.

Below is an explanation of what each legal basis means.

We may use the categories (explained in the previous section) as follows:

  • You provide us with
    • Log-in
    • Contact
    • Identity
    • Health
    • Communications
    • Marketing
    • Financial information
  • We automatically collect
    • Technical information
    • Information about your visit
    • Location data
How we use your informationTypes of informationLegal basis
Find out more

To provide you with the Platform, information offered via the Platform, products and services offered via the Platform, and information which you request, including:

  • administering your account with us

Log-in

Contact

Identity

Communications

Health

Contract

Explicit consent to Health data

  • storing and archiving your personal information

Log-in

Contact

Identity

Communications

Health

Contract

Explicit consent to Health data

  • notifying you about changes to this Privacy Notice

Log-in

Contact

Communications

Contract

  • notifying you of any technical changes to our Platform or the way our Platform functions

Log-in

Contact

Communications

Contract

  • providing you with our Me section, which serves as a central hub for your personal and health-related information

Log-in

Contact

Identity

Health

Contract

Explicit consent to Health data

  • recommending products, services, and content based on information you tell us about yourself, including information generated from your use of our Symptom Check feature, the Me section, and our dynamic notifications system

Log-in

Contact

Identity

Communications

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Symptom Check feature, which includes a function that lets you review past Symptom Check assessments

Log-in

Contact

Identity

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Allergy & Health Test or Food Intolerance Test options

Log-in

Contact

Identity

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Travel Health feature, including connecting you with advice about your travel to, from, and/or via a given location, relevant travel vaccination information, relevant medications, and general travel advice

Log-in

Contact

Identity

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Sexual Health feature, and including your sexual health information

Log-in

Contact

Identity

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Mental Health feature

Log-in

Contact

Identity

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Fit Note feature

Log-in

Contact

Identity

Health

Legitimate interests

Explicit consent to Health data

  • providing you with our Caidr Plus service, including if you order a subscription box containing products made by us and our partners

Log-in

Contact

Identity

Health

Contract

Explicit consent to Health data

  • providing you with our period/ovulation tracker, which may include your period cycle dates, and associated symptoms

Log-in

Contact

Identity

Health

Contract

Explicit consent to Health data

To enhance your ability to access and use and our Caidr Now machines, including:
  • allowing your phone to synchronise with a Caidr Now machine from which you might wish to purchase a product, including allowing you to reserve and pay for products to be dispensed from Caidr Now machines via your phone

Log-in

Identity

Location

Contact

Health

Contract

Explicit consent to Health data

  • notifying you about the option of purchasing products from a Caidr Now machine

Log-in

Contact

Communications

Consent

  • providing you the locations of any Caidr Now machines relative to your current location

Log-in

Contact

Communications

Consent (to location information)

Legitimate interests (in providing Caidr Now locations)

  • allowing you to check the availability of products in nearby Caidr Now ma chines

Log-in

Contact

Location

Legitimate interests (in providing Caidr Now product availability)

  • To answer queries you send us and provide you with information you have requested

Log-in

Contact

Identity

Communications

Legitimate interests

  • To comply with any data subject rights requests you make

Log-in

Contact

Identity

Communications

Legal Obligation

Explicit consent to Health data

  • To audit the downloading of the Application and data from the Platform

Log-in

Automatically collected information

Legitimate Interests

  • To improve the layout and/or content of the pages of the Platform and customise them for users

Log-in

Automatically collected information

Legitimate Interests

  • To identify visitors to the Platform, which may include through the use of two/multi-factor authentication

Log-in

Contact

Automatically collected information

Legitimate Interests

  • To conduct research on our users' demographics

Log-in

Contact

Identity

Communications

Automatically collected information

Health

Legitimate Interests

Explicit consent to Health data

If you purchase products offered via our Symptom Check assessments or via our Shop:
  • to enable us or our partners to safely and effectively deliver products and services that you have ordered via our Platform to you

Contact

Identity

Automatically collected information

Health

Contract

Explicit consent to Health data

  • to assess our commercial partnerships. (If you click on an affiliate link, our partner will only know that a visitor came from Caidr, so they can track the number of referrals. We don’t share your individual personal information with them)

Automatically collected information

Legitimate interests

  • to verify and manage payments, fees and charges relating to payments you make through the Platform

Log-in

Contact

Identity

Automatically collected information

Health

Contract

3.1 What promotional updates and marketing communications might we send you?

How we use your informationTypes of informationLegal basis
Find out more
We may send you promotional updates & marketing via email, SMS, and in-app notifications, if:
  • you have consented to direct marketing from us, to provide you with information about our products & services which may interest you, including updates about new and upcoming Caidr features

Contact

Identity

Automatically collected information

Marketing

Health

Consent

Explicit consent to Health data

  • to send you push notifications (e.g. about new features), if you have requested these

Contact

Identity

Automatically collected information

Marketing

Health

Consent

Explicit consent to Health data

  • you have expressly consented to marketing from us on behalf of specified third parties (e.g. our online pharmacy partners) to provide you with information about their products & services

Contact

Identity

Automatically collected information

Marketing

Health

Consent

Explicit consent to Health data

  • We may also send you marketing if you have purchased a product or service from us, for example joining Caidr Plus, and have not opted-out at the time of purchase or any time since

Contact

Automatically collected information

Marketing

Legitimate interests

We may send you promotional updates & marketing via email, SMS, and in-app notifications, if:
  • to offer personalised content, and make recommendations to you within our Caidr app or related content

Contact

Automatically collected information

Marketing

Legitimate interests

Explicit consent to Health data

  • to improve our advertising and measurement systems so that we can show you more relevant ads

Contact

Automatically collected information

Marketing

Legitimate interests

  • to measure the effectiveness and reach of ads and services.

Contact

Automatically collected information

Marketing

Legitimate interests

You can opt-in or opt-out of further marketing at any time by:

  • selecting the “unsubscribe” link at the end of all our promotional updates and marketing to you
  • by sending us an email at info@caidr.co.uk, or changing your marketing preferences in your account (if this feature is available)

3.2 Does Caidr use cookies & similar technologies?

How we use your informationTypes of informationLegal basis Find out more

The Caidr app does not use cookies. We do use tracking pixels in our emails, so we know when an email is opened, how long it is open for, and when it is deleted.

Marketing

Automatically collected information

Legitimate interests (strictly necessary tracking pixels, cookies or similar technologies, as applicable)

Consent (all other tracking pixels, cookies or similar technologies, as applicable)

3.3 What device permissions does Caidr use?

You may provide us with the certain device permissions if you use our Platform on a mobile device.

Photo Library Usage

Photo Library access is required to enable you to add a profile picture. It may also be required if you wish to use certain features (e.g. a dermatology feature).

Camera

Camera access is required if you choose to take a photo for your profile photo or to upload in the process of using a dermatological assessment feature.

Calendars & Reminders

Calendar access is required to sync your device calendar for select features (e.g. our medication reminders or our period/ovulation tracker).

Location Permission

Location permission is required to help you find the nearest pharmacies, doctors, or travel clinic locations, and may also be used to provide you with pollen/allergen alerts for your location.

Apple Health Data Usage

Permission to access your Apple Health data is required to sync the health data collected by the Health app to help provide you with better assessments and recommendations.

3.4 What is aggregated data, and how does Caidr use it?

We may anonymise or pseudonymise, and aggregate any of these categories of information, including identity, and automatically collected information.

What does it mean?

Pseudonymised data is data from which you cannot be identified unless that data is combined with additional information that ties you to the data (which we will always keep separate, secure, and private). For example, if a list of accounts has a number randomly assigned to each of them, but we also have a list linking each random number to the original user’s account number. We are strongly committed to keeping this additional information separate and safely protected.

Anonymised data is data from which you can never be explicitly identified. For example, the number of people who downloaded our app in the last 12 months would be an aggregate statistic, and would contain no information whatsoever about individual downloads.

Our use of aggregated information (such as statistical data or customer profile information) is critical to our understanding of how users engage with our Platform for the purposes of improving it. This information significantly enhances our ability to optimise development of our Platform and bring greater benefits to our users.

We may provide some aggregated data to our partners or other third parties in relation to the products or services that they provide, or to promote our Platform. Where this aggregate information is derived from your personal data, we will ensure that your personal data is removed so that you cannot be re-identified from aggregate information retained or used for these purposes.

While our anonymisation and aggregation of data is based on our legitimate interest in developing and improving our services, you may let us know if you would prefer we do not use your data for this purpose. This will not affect any data which has already been anonymised, but it will stop your personal data being used for this purpose going forward. Please contact us at info@clinova.co.uk if you would like to ask about your data not being used to help us improve and develop our Platform and services.


3.5 What are Caidr's legal grounds for using your data?

In accordance with applicable data protection law, we rely on one or more of the following grounds when processing your data:

What do our legal grounds for processing information mean?

Contract:

We collect, store and process your personal information if it's necessary for performing a contract you have with us (including our Terms), or where you have asked us to take specific steps before entering into that contract.

Legal Obligation:

We may need to process your personal information to comply with applicable legal obligations and statutory obligations and regulatory rules and guidance, including under applicable UK, EU and local law (including data protection law), and/or any court orders.

Legitimate interests:

Processing your personal information is sometimes necessary for us to do the following activities, in our own interest or sometimes in the interests of a third party (like our rewards programme partners).

Our legitimate interests are:

  • Gaining insights on how you use our Platform.
  • Delivering, developing and improving our Platform.
  • Enabling us to enhance, customise or modify our Platform and communications.
  • Growing our business and informing our marketing strategy.
  • Keeping our records updated.
  • Improving our Platform and data security.
  • Enforcing or applying our terms or other agreements with you, including recovering fees or other debt due to us.
  • Detecting and preventing fraud.
  • Providing you with our promotional updates and marketing if you are interacting with us in a business-to-business context, or in certain cases if you have purchased a product from us and have not opted-out at the time of purchase or any time since (you are free to opt-out at any time), in each case, we balance our legitimate interests with your rights and interests. If you would like further information about how we assess our legitimate interests, please contact us at info@clinova.co.uk.

Consent:

We'll use your personal information to send you promotional or marketing content if you have given us consent to us doing so, where required by law.

You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates and marketing to you, by sending us an email at info@caidr.co.uk or by changing your marketing preferences in your online account(s) (if this feature is available).

For more information, please refer to our promotional updates and marketing section.

Explicit consent:

We may use more sensitive personal information about you, namely health data, if you clearly and separately consent to us doing so (in addition to complying with our contract with you, or one of the other lawful grounds listed above).


4. Who does Caidr share your information with?

We may share your personal information with

  • our online pharmacy and fulfilment partners
  • If you order from Caidr Direct, we may share your Contact information with our partner pharmacy, just in the case they need to contact you. Our partner pharmacy will only use this information for so long as required to fulfil your order and a short period of time after that.
  • companies within the Clinova group who may support us in any of the purposes set out in this Privacy Notice
  • payment processing providers who provide secure payment processing services
    • analytics and search engine providers that assist us in the improvement and optimisation of our Platform, including by
      • measuring the performance of our online campaigns and analysing visitor activity, as explained in point 3.1,
      • facilitating feedback on our Platform, and
      • providing IT support for our Platform
  • These organisations will only use your information to the extent necessary to perform their support functions to us, and with appropriate contractual protections.

  • any appropriate third party we work with, including but not limited to business partners, customers, suppliers and sub-contractors, for the performance of any contract we enter into with you that assist us in the improvement and optimisation of our Platform, including by
    • providing a website and data hosting platform,
    • distributing communications we send,
    • supporting or updating marketing lists,
    • facilitating feedback on our Platform, and providing IT support for our Platform
  • These organisations will only use your information to the extent necessary to perform their support functions to us, and with appropriate contractual protections.

    We will also share your personal information with third parties:

  • If we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy
  • If Caidr or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets
  • to protect the rights, property, or safety of Caidr, our customers, or others. This includes exchanging information with other companies and organisations (including law enforcement agencies or other similar government bodies) for the purposes of fraud protection and credit risk reduction and to prevent cybercrime
  • If we are under a duty to disclose or share your personal information in order to comply with an applicable court order or any other legal obligation, or in order to enforce or apply our terms and other agreements with you

5. What happens if Caidr links to an external site?

The Platform may, from time to time, contain links to external sites, including links to purchase medications from our online pharmacy partners and links to open up your mobile devices' map app.

We are not responsible for the privacy notices or the content of such sites. Your use of external sites will be governed by their respective terms and privacy information.


6. Where does Caidr store your personal information?

We are based in the United Kingdom (UK). We may transfer your personal information to one or more countries outside the UK (including to the EEA), where we (or other companies within the Clinova group) or our Platform providers maintain operations. We will take steps to ensure that your data is held safely in such circumstances.

The servers used to process your personal information collected from this website are located in the United Kingdom, but we collect data from wherever users are situated. The information that we collect may therefore be transferred to the United Kingdom from any other country in which you may be located.

Why do we transfer it?

We may transfer your personal information outside the EEA

  • in order to store it
  • in order to enable us to provide our Platform to you and fulfil our contract with you
  • in order for us to provide goods to you and fulfil our contract with you (e.g. if you use Caidr Direct). This includes order fulfilment, processing of payment details, and the provision of support services
  • where we are legally required to do so
  • in order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.
CompanyCountryTransfer safeguard

Heroku (SalesForceDotCom, or "SFDC")

United States

Depending on the relevant processing: Salesforce Processor Binding Corporate Rules

Standard Contractual Clauses

Google LLC, Google Ireland Limited,

United States

Standard Contractual Clauses

MongoDB, Inc, ObjectLabs Corporation (MongoDB, MLab)

United States

Standard Contractual Clauses

7. How long does Caidr keep your information?

Your personal information will be kept by Caidr:

  • for as long as you have the Caidr app, and
  • for six years after you delete the Caidr app or close your Caidr account. This retention period allows us to monitor issues and, if necessary, address any legal proceedings that relate to our Terms & Conditions (which you have agreed to) and maintain our legitimate operations safely and legally. This may include keeping personal information required for our tax reporting requirements, to comply with the expectations of financial and data protection regulators, to help prevent fraud and other financial crime, and to enforce the relevant terms of agreement or otherwise identify, issue or resolve legal proceedings.

If you opt-out of our sending you promotional updates and marketing, or if you object to any other processing of your personal information, we may keep a record of your objection for the legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further during the term of your objection.

We may retain aggregate information indefinitely, for research purposes and to help us develop and improve our Platform. You can never be identified from aggregate information retained or used for these purposes.

7. How long does Caidr keep your information?

Your personal information will be kept by Caidr:

for as long as you have the Caidr app, and

for six years after you delete the Caidr app or close your Caidr account. This retention period allows us to monitor issues and, if necessary, address any legal proceedings that relate to our Terms & Conditions (which you have agreed to) and maintain our legitimate operations safely and legally. This may include keeping personal information required for our tax reporting requirements, to comply with the expectations of financial and data protection regulators, to help prevent fraud and other financial crime, and to enforce the relevant terms of agreement or otherwise identify, issue or resolve legal proceedings.

If you opt-out of our sending you promotional updates and marketing, or if you object to any other processing of your personal information, we may keep a record of your objection for the legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further during the term of your objection.

We may retain aggregate information indefinitely, for research purposes and to help us develop and improve our Platform. You can never be identified from aggregate information retained or used for these purposes.


8. Payment processing

Payments on the Platform are made through our payment gateway provider, Stripe. When you make a purchase via our Platform, we will provide credit or debit card information directly to Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Stripe's own privacy policy and terms and conditions.


9. How does Caidr protect your information?

We take reasonable steps (including physical, technical and organisational measures) to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We offer industry-standard practices and security measures to safeguard and secure the personal information we collect. Our security policies and Notice are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information.

Unfortunately, transmission of information via the internet is not perfectly secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk.


10. What is Caidr's approach to child safety?

Protecting the safety of children when they use the Internet is important to us.

Our Platform is intended for use only by persons who are at least 16 years of age.

If you are under the age of 16 your parent or guardian must consent on your behalf where we ask for consent in relation to the use of your information.


11. Intellectual Property Rights

All intellectual property rights in any content of the Platform (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors.

Except as expressly set out here or in our Terms, nothing in this Notice or our Terms gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Platform.

You may not print off, copy, store or otherwise replicate pages from the Platform (in whole or in part) without our express prior permission. In the event you print off, copy, store or otherwise replicate pages from the Platform (only as permitted by us), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.


12. What rights do you have?

You have options and choices over how we use your personal information

If you are in the UK or EEA, you have the right under certain circumstances:

  • to be provided with a copy of your personal information held by us
  • to request the correction or erasure of your personal information held by us
  • to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example)
  • to object to the further processing of your personal information, including the right to object to marketing (as mentioned in our promotional updates and marketing section
  • to request that your provided personal information be moved to a third party
  • to withdraw consent. .

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at info@clinova.co.uk. You can also change your marketing preferences at any time as described in our promotional updates and marketing section.

If you wish to exercise any of these rights in relation to the personal information we hold about you, or wish to change your preferences at any time, please contact us:

  • By email at: info@clinova.co.uk
  • By writing to us at:
    Clinova Ltd.
    International House
    Southampton International Business Park
    George Curl Way
    Southampton SO18 2RZ

Please note that we may require you to verify your identity before allowing you to access your personal information.

If you remain unhappy with a response you receive from us, you can also refer the matter to your data protection supervisory authority:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.


13. When did Clinova last update this Notice?

Any changes we make to this Notice will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail.

This policy was last updated on 7 January 2021.


14. How can I contact Clinova?

If have any questions about this Privacy Notice, please contact us:

  • By email at: info@clinova.co.uk
  • By writing to us at:
    Clinova Ltd.
    International House
    Southampton International Business Park
    George Curl Way
    Southampton SO18 2RZ