Online Terms of Service

Introduction

These are the terms of supply for services provided through http://www.caidr.com  (Site) and/or through any mobile application we provide (Application). The Site/Application is operated by or on behalf of Clinova Limited (we, us and our). We are a limited company, registered in England. Our registered company number is 05826113, and our registered office is at International House, Southampton International Business Park, George Curl Way, Southampton, Hampshire, SO18 2RZ. Our VAT registration number is 887451576

Your use of any of the services offered on the Site/Application (Services) is subject to these terms and by placing an order for any Service you agree to be bound by them. You should print a copy of these terms for future reference. Use of your personal information submitted to or via the Site/Application is governed by our Privacy Policy.

These terms were last updated on 11/07/2017.


Application is not a medical device

The Site/ Application is not and is not intended to be a medical device. The Site/Application is not intended to diagnose, treat, cure or prevent any disease or be used for any other medical purpose.  The Site/ Application is for information purposes only and must not be used as a diagnostic or therapeutic tool. Only your doctor or other qualified healthcare professional can properly diagnose your symptoms and prescribe treatment best for you.


Application does not provide medical advice

The Application and Site are provided for general information purposes only and do not provide medical advice. Any information on the Application or the Site is designed as solely educational material and information. Any information should not be taken as a recommendation for treatment of any particular person or disease.

Although we try to personalise your experience by referring to possible individual circumstances, this should by no means be used as a substitute for professional medical advice, diagnosis or treatment, and should not be relied on to make decisions about your health.

Never ignore professional medical advice in seeking treatment because of something you have learned or seen using the Application or Site.

Except as expressly set out in these terms, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.


Changes to the terms

As it is our policy continually to review and update our offering, we reserve the right to make changes to any of these terms from time to time.


Service suspension and termination

We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service and/or the Site/Application (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

We may, with or without prior notice, terminate any Service and/or your use of your account in the event that you have breached any of these terms.

If you have breached these terms, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:

  • issue of a warning to you;
  • immediate, temporary or permanent withdrawal of your right to use any Service; and/or
  • disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.

 

Upon termination of any Service or your account, for any reason:

  • all rights granted to you under these terms will immediately cease; and
  • you must promptly discontinue all use of the relevant Service.

Access to the Site/ Application

The Site/ Application is intended for use only by persons who are at least 18 years. By using the Site/ Application, you confirm to us that you meet this requirement and that, if you are under the age of 18, you have received permission from your parent or guardian before using the Site/ Application.

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site/ Application and is compatible with the Site/ Application.

We cannot guarantee the continuous, uninterrupted or error-free operability of the Site/ Application. There may be times when certain features, parts or content of the Site/ Application, or the entire Site/ Application, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you.  You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site/ Application, or any features, parts or content of the Site/ Application.


What you are allowed to do

You may only use the Site/ Application for non-commercial use and only in accordance with these terms. You may retrieve and display content from the Site/ Application on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. When you complete an assessment, you will be able to email a copy of the assessment summary to yourself, or a third party. Additional terms may also apply to certain features, parts or content of the Site/ Application and, where they apply, will be displayed on-screen or accessible via a link.

 


What you are not allowed to do

Except to the extent expressly set out in these terms, you are not allowed to:

  • store content of the Site/ Application on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site/ Application;
  • remove or change any content of the Site/ Application or attempt to circumvent security or interfere with the proper working of the Site/ Application or the servers on which it is hosted; or 
  • create links to the Site/ Application from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site/ Application and anything available from the Site/ Application for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms will terminate immediately in the event that you are in breach of any of them.


Intellectual property rights

All intellectual property rights in any content of the Site/ Application (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site/ Application. In the event you print off, copy or store pages from the Site/ Application (only as permitted by these terms), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.


Site features and content

We may change the format, features and content of the Site/ Application from time to time. You agree that your use of the Site/ Application is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that content on the Site/ Application consisting of information of which we are the source is correct, you acknowledge that the Site may make content available which is derived from a number of sources, for which we are not responsible. In all cases, information on the Site/ Application is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site/ Application and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site/ Application or relying on any of its content.

We cannot and do not guarantee that any content of the Site/ Application will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.


External links

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.


Our liability

Nothing in these terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
  • for any other liability that, by law, may not be limited or excluded.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations set out here that is caused by events outside our reasonable control.


General

You may not transfer or assign any or all of your rights or obligations set out in these terms.

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any contract. We are required by law to advise you that contracts may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by English law, except that if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

You agree that any dispute between you and us regarding these terms will only be dealt with by the English courts, except that  if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest.


Contacting us

Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Service ordered by email to info@clinova.co.uk